Ordered the wrong item and need to send it back for a refund? 

We have a 30 day money back guarantee! Subject to conditions in the returns policy. Please see this, as well as detailed information on how to return items here.

It is extremely beneficial and will speed up the returns process if you include a copy of your invoice (proof of purchase) and a covering note, explaining the reason for return and any further instructions for us if required.

You do not need to obtain a returns number from us in advance, as we do not require a reference for returns.

For information on the processing timeframe for returns, please see here.

Contacting us prior to returning non-faulty items is not always necessary, but we are happy to help you, should you need to get in touch.

Our returns/exchanges address is as follows:

F.A.O. Returns Dept
National Shower Spares
Units 16-17 Bamel Way
Gloucester Business Park

Has an order arrived damaged, incorrect or incomplete? Is an item on your order faulty?

If there is a problem with your order or an item has arrived damaged, you should contact us as soon as possible (but within 30 days). 

If possible, please send us a supporting photo, showing the problem with your order. This will help us resolve your issue faster. This can be done via email or by uploading using our contact forms.

Contacting us:

  • You can get in touch using the 'contact us form' by clicking the red Help/Advice button in the bottom right-hand corner of our website.

If you prefer you can also call us:

  • Call us on 01452 619836

Our support team are available 9:00-17:00 Monday to Thursday, and 09:00 - 16:00 on a Friday.

Don't forget to take a look at our Returns Policy for further information.