Ordered the wrong item and need to send it back for a refund?
We have a 30 day money back guarantee! Subject to conditions in the returns policy. Please see this, as well as detailed information on how to r
It is extremely beneficial and will speed up the returns process if you include a copy of your invoice (proof of purchase) and a covering note, explaining the reason for return and any further instructions for us if required.
You do not need to obtain a returns number from us in advance, as we do not require a reference for returns.
For information on the processing timeframe for returns, please see here.
Contacting us prior to returning non-faulty items is not always necessary, but we are happy to help you, should you need to get in touch.
Has an order arrived damaged, incorrect or incomplete? Is an item on your order faulty?
If possible, please send us a supporting photo, showing the problem with your order. This will help us resolve your issue faster. This can be done via email or by uploading using our contact forms.
- Alternatively send an email to firstname.lastname@example.org, making sure to include as much information as possible.
If you prefer you can also call us:
- Call us on 01452 619836
Our support team are available 9:00-17:00 Monday to Thursday, and 09:00 - 16:00 on a Friday.